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MARRIOTT GROUP GLOBAL PRIVACY STATEMENT 萬豪國際酒店集團全球隱私聲明

Last Updated: July 1, 2016

The Marriott Group , which includes Marriott International, Inc. and its affiliates, including The Ritz-Carlton Hotel Company, L.L.C., values you as our guest and recognizes that privacy is important to you. We want you to be familiar with how we collect, use and disclose information. This Privacy Statement describes the privacy practices of the Marriott Group in connection with information that we collect through websites operated by us from which you are accessing this Privacy Statement, including Marriott.com, Ritz-Carlton.com and other websites owned or controlled by the Marriott Group (collectively, the “Websites”), through the software applications made available by us for use on or through computers and mobile devices (the “Apps”), through our social media pages that we control from which you are accessing this Privacy Statement (collectively, our “Social Media Pages”), through HTML-formatted email messages that we send to you that link to this Privacy Statement, and through your communications with us and when you stay as a guest at one of our hotels or other properties (collectively, including the Websites, the Apps and our Social Media Pages, the “Online Services,” and together with offline channels, the “Services”). By providing Personal and Other Information to us, you agree to the terms and conditions of this Privacy Statement.

萬豪國際酒店集團 包括萬豪國際集團及麗思卡爾頓酒店公司等聯屬公司,視閣下為貴賓,並認識到隱私對閣下的重要性。我們希望閣下了解我們如何收集、使用及披露資訊。本隱私聲明描述萬豪國際酒店集團在透過以下方式收集的資訊方面採取的隱私做法,該等方式即:由我們運營且閣下可於其中存取本隱私聲明的網站,包括Marriott.com、Ritz-Carlton.com及萬豪國際酒店集團擁有或控制的其他網站(統稱「網站」);由我們提供的於或透過電腦及行動裝置使用的軟體應用程式(「有關應用程式」);由我們控制且閣下可於其中存取本隱私政策的社交媒體頁面(統稱,我們的「社交媒體頁面」);我們向閣下發送且連結至本隱私聲明的HTML格式電子郵件訊息,以及閣下與我們的通訊與以賓客身份入住我們酒店或其他度假酒店留下的資訊(包括網站、應用程式及我們的社交媒體頁面在內,統稱「網上服務」,與線下渠道合稱「有關服務」)。透過向我們提供個人資訊與其他資訊,閣下同意本隱私聲明的條款及細則。

Drawers

Collection of Personal Information 個人資訊的收集

“Personal Information” is information that identifies you as an individual or relates to an identifiable individual. We may collect Personal Information such as:

  • Name, gender, home and work address, telephone number and email address, your business title, date and place of birth, nationality, passport, visa or other government-issued identification information;
  • Guest stay information, including the hotels where you have stayed, date of arrival and departure, goods and services purchased, special requests made, information and observations about your service preferences (including room type, facilities, holiday preferences, amenities requested, ages of children or any other aspects of the Services used);
  • Telephone numbers dialed, faxes sent/received or receipt of telephone messages when connected to the telephone services we may provide guests during their stay;
  • Credit and debit card number;
  • Marriott or Ritz-Carlton Rewards information, online user accounts details, profile or password details and any frequent flyer or travel partner program affiliation;
  • Employer or other relevant details if you are an employee of a corporate account, a vendor or other type of business partner (e.g., travel agent or meeting and event planner);
  • Additional contact information about you that we may obtain through third parties with whom we do business (e.g. travel agents or similar providers);
  • Profile picture;
  • Social media account ID or user ID.

If you submit any Personal Information relating to other people to us or to our service providers in connection with the Services (e.g., if you make a reservation for another individual), you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Statement.

We and our service providers may collect Personal Information in a variety of ways, including:

  • Through Our Online Services: We may collect Personal Information when you make a reservation or otherwise purchase goods and services from us, communicate with us via online chat services, inform us of any special requests or preferences you may have, or sign up for a newsletter or participate in a survey, contest, or promotional offer.
  • Through Our Offline Services: We may collect Personal Information from you offline, such as when you visit one of our branded properties, make a reservation over the phone or contact customer service.
  • From Other Sources: We may receive your Personal Information from other sources, such as public databases, joint marketing partners, and other third parties. This may include information from your travel agent, airline, credit card, and other partners, and from social media platforms (including from people with whom you are friends or otherwise connected). For example, if you elect to login to, connect with or link to, the Online Services using your social media account, certain Personal Information from your social media account will be shared with us, which may include Personal Information that is part of your profile or your friends’ profiles.
  • From Authorized Licensees: Marriott Group companies may from time to time enter into a license or similar agreement with a third party to sell products and services under a Marriott Group brand. Such an “Authorized Licensee” is independent from the Marriott Group. Examples of Authorized Licensees include entities such as Marriott Vacations Worldwide Corporation, the operator of the Marriott Vacation Club, developers of Marriott and Ritz-Carlton branded real estate, such as the Ritz-Carlton Residences, and the issuer of the Marriott Rewards Credit Card.
  • From Owners and Franchisees: We will receive Personal Information about you from owners and franchisees of Marriott branded properties such as stay information, payment information, and observations about service preferences.

「個人資訊」即識別閣下個人身份或涉及識別個人身份的資訊。我們可收集個人資訊,如:

  • 姓名、性別、家庭與工作地址、電話號碼與電子郵件地址、職稱、出生日期與出生地、國籍、護照、簽證或其他政府頒發的識別資訊;
  • 賓客住宿資訊,包括閣下曾入住的酒店、入住與退房日期、所購商品與服務、所提特殊要求以及服務喜好的資訊與備註(包括房型、設施、度假喜好、要求的便利設施、子女年齡或使用相關服務的任何其他方面);
  • 撥打的電話號碼、發送/接收的傳真或接收的電話留言,前提是賓客在入住期間使用了我們提供的電話服務;
  • 信用卡號與借記卡號;
  • 萬豪或麗思卡爾頓禮賞資訊、網上用戶帳戶詳細資料、檔案或密碼詳細資料及任何飛行常客或旅行合作夥伴計劃聯屬機構;
  • 合作企業、供應商或其他類型商業合作夥伴員工的僱主或其他相關詳細資訊(例如旅行社或會議及活動策劃者);
  • 我們可透過與之合作的第三方獲取的有關閣下的其他聯絡資訊(例如旅行社或類似提供商);
  • 檔案圖片;
  • 社交媒體帳戶ID或用戶ID。

如果閣下就有關服務向我們或我們的服務提供商提交有關他人的任何個人資訊(例如,如果閣下為他人作出預訂),即表示閣下有權作出該等行為,並允許我們依據本隱私聲明使用該等資訊。

我們及我們的服務提供商可透過各種方式收集個人資訊,包括:

  • 透過我們的網上服務:我們可在閣下預訂或另行向我們購買商品及服務、透過網上聊天服務與我們通訊、告知我們任何特殊要求或喜好、或註冊電子報或參加調查、競賽或促銷活動時,收集個人資訊。
  • 透過我們的線下服務:我們可在線下收集閣下的個人資訊,如閣下訪問我們的品牌度假酒店時、透過電話作出預訂時或聯絡客戶服務時。
  • 透過其他來源:我們可從其他來源獲取閣下的個人資訊,例如公共數據庫、聯合行銷合作夥伴及其他第三方,其中可能包括閣下的旅行社、航空公司、信用卡及其他合作夥伴,以及社交媒體平台(包括閣下的朋友或另行有關聯的個人)。例如,如果閣下選擇使用社交媒體帳戶登入、連接或連結網上服務,閣下社交媒體帳戶的某些個人資訊將會與我們共享,其中可能包括閣下檔案中或閣下朋友檔案中的個人資訊。
  • 透過獲授權使用人:萬豪國際酒店集團公司可不時與第三方簽訂授權協議或類似協議,以銷售萬豪國際酒店集團品牌產品及服務。該等「獲授權使用人」與萬豪國際酒店集團保持獨立,示例包括Marriott Vacations Worldwide Corporation等實體,Marriott Vacation Club運營商、麗思卡爾頓住宅等萬豪及麗思卡爾頓品牌房地產開發商、以及萬豪禮賞信用卡髮卡機構。
  • 透過擁有者與特許經營商:我們會向萬豪品牌度假酒店擁有者與特許經營商獲取閣下的個人資訊,諸如入住資訊、支付資訊及有關服務喜好備註。
Use of Personal Information 個人資訊的使用

We may use Personal Information in a variety of ways, including:

  • To provide the services you request, such as to facilitate reservations, send confirmations or pre-arrival messages, to assist you with meetings, events or celebrations, and provide you with other information about the area and the hotel at which you are scheduled to stay.
  • To complete and fulfill your reservation and stay, for example, to process your payment, ensure that your room is available, and provide you with related customer service.
  • In connection with our eFolio program. Your Marriott or Ritz-Carlton Rewards number, as entered on your reservation, acts as an eFolio identifier, allowing the transmission of your bill to your email address. If your Marriott or Ritz-Carlton Rewards number is applied to another person's room reservation, or if you make a reservation for another person and provide your email address for that reservation, that person's bill will be transmitted to your email address as well. It is your responsibility to inform that person that his or her bill will be emailed to you when your Marriott or Ritz-Carlton Rewards number or email address is attached to his/her reservation unless he/she makes alternative arrangements with a front desk during the stay.
  • To send you administrative information, marketing communications, promotional offers, periodic customer satisfaction, market research or quality assurance surveys.
  • To personalize your experience when you stay in one of our hotels and with respect to the Online Services by presenting products and offers tailored to you.
  • To allow you to participate in sweepstakes, contests and other promotions and to administer these activities. Some of these activities have additional rules, which could contain additional information about how we use and disclose your Personal Information. We suggest that you read any such rules carefully.
  • For our business purposes, such as data analysis, audits, security and fraud monitoring and prevention (including through the use of closed circuit television, card keys, and other security systems), developing new products, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.

We may also use Personal Information in connection with loyalty programs such as Marriott or Ritz-Carlton Rewards to:

  • Send you information regarding your account status and activities;
  • Assess the benefits to which you are entitled;
  • Administer points earned through the Marriott Rewards Credit Card;
  • Manage your choices regarding how you wish to earn points (e.g., participating airlines and other company loyalty programs) and track your points and transaction activity.

我們可將個人資訊用於各種用途,包括:

  • 提供閣下要求的服務,例如支持預訂,發送確認或行前訊息,協助閣下開展會議、活動或慶祝活動,並為閣下提供計劃停留當地的場地與酒店有關的其他資訊。
  • 完成並實現預訂與入住,例如處理付款、確保有空房以及提供相關客戶服務。
  • eFolio計劃相關用途。入住預訂房時,萬豪或麗思卡爾頓禮賞號將作為eFolio識別碼,允許將閣下的帳單寄送至電子郵件地址。如果閣下的萬豪或麗思卡爾頓禮賞號被用於他人的房間預訂,或閣下為他人作出預訂且就此提供閣下的電子郵件地址,則該人的帳單也將寄送至閣下的電子郵件地址。當他人的預訂信息中附加的是閣下的萬豪或麗思卡爾頓禮賞號或電子郵件地址時,除非該人於入住期間與前台另行協議,否則閣下有責任告知該人其帳單將寄送給閣下。
  • 向閣下寄送管理資訊、行銷通訊、促銷活動、定期的客戶滿意度、市場研究或品質保證調查。
  • 透過展示為閣下量身定做的產品及服務,就網上服務對閣下入住我們酒店的體驗進行個人化。
  • 讓閣下參與抽獎、競賽及其他促銷活動,並管理該等活動。部分該等活動設有其他規則,其中可能涵蓋我們如何使用並披露閣下個人資訊的其他資訊。我們建議閣下仔細閱讀任何該等規則。
  • 業務用途,例如資料分析,審計,安全及欺詐監測與預防(包括透過使用閉路電視、鑰匙卡與其他安全系統),開發新產品,優化、改善或變更我們的服務,識別使用趨勢,判定我們促銷活動的有效性以及運營與擴大我們的業務活動。

我們還可就萬豪或麗思卡爾頓禮賞等忠誠度計劃使用個人資訊,以:

  • 向閣下發送帳戶會籍與活動有關的資訊;
  • 評估閣下尊享的禮遇;
  • 管理透過萬豪禮賞信用卡賺取的積分;
  • 管理希望如何賺取積分作出的選擇(例如,參與航空公司與其他公司忠誠度計劃),並追蹤閣下的積分與交易活動。
Disclosure of Personal Information 個人資訊的披露

Your Personal Information may be disclosed in connection with the following services that we provide as a global hotel company:

  • Reservations: The Personal Information you provide to us for making a reservation is made available to the applicable hotel for the purpose of meeting your reservation request. The hotel may be owned and managed by Marriott or it may be owned or managed by a third party. After your stay we retain your Personal Information including details of your stay, preferences, room/accommodation type and amenities used.
  • Within the Marriott Group: We may disclose your Personal Information to other companies within the Marriott Group for the purposes described in this Privacy Statement, such as providing you with services associated with your stay at one of our hotels and for the purpose of sending you marketing communications, consistent with your choices.
  • To Service Providers: We may disclose Personal Information to our third party service providers who provide services such as spa and restaurants within our hotels, website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing and other services.
  • To Authorized Licensees: We may disclose your Personal Information to an Authorized Licensee in connection with the Services, including with respect to a reservation you book through us, in connection with offerings of Travel Related Services or to developers of Marriott and Ritz-Carlton branded real estate, or to enable an Authorized Licensee to market and operate the business that it licenses. Such Personal Information may also include, for example, Marriott or Ritz-Carlton Rewards information. Please note that, if you visit a website operated by an Authorized Licensee, such as Marriott Vacation Club, any Personal Information you provide through that website will be subject to the privacy policy of that Authorized Licensee and not to this Privacy Statement.
  • To Franchisees: We may disclose your Personal Information to franchisees in connection with the Services, including with respect to a reservation you book through us.
  • Travel Related Services: We may share your Personal Information with select third-parties with whom we have agreements allowing them to offer Marriott- or Ritz-Carlton branded products to you. For example, this sharing enables these third-parties to provide you with a single source for purchasing packages that include other travel-related services such as airline tickets or rental cars. Please note that this Privacy Statement does not address any information you subsequently provide directly to one of these third-parties, such as information necessary to reserve a rental car.
  • eFolio Program: If you are an employee of a company that participates in Marriott's eFolio Program and pay for your hotel expenses (hotel folio) at a Marriott participating property using the corporate credit card that your employer provided to you, an extract of your hotel folio detailing the goods and services provided to you during your hotel stay will be sent to the credit card company or its agents, who will in turn provide that extract to your employer to facilitate employee expense processing. This Privacy Statement does not apply to the handling of your Personal Information by your employer, any credit card companies, banks or their respective agents, and we are not responsible for their practices.
  • Sponsors of Sweepstakes, Contests and other Promotions.
  • Through Social Media: We may disclose your Personal Information to your friends associated with your social media account, to other website users and to your social media account provider, in connection with your social sharing activity, such as if you connect your social media account to your Online Services account or log-into your Online Services account from your social media account. By connecting your Online Services account and your social media account, you authorize us to share information with your social media account provider, and you understand that the use of the information we share will be governed by the social media site’s privacy policy. If you do not want your Personal Information shared with other users or with your social media account provider, please do not connect your social media account with your Online Services account and do not participate in social sharing on the Online Services.

In addition, when you elect to post information on message boards, chat, profile pages and blogs and other services to which you are able to post information and materials (including, without limitation, our Social Media Pages) any such information you post or disclose through these services will become public and may be available to other users and the general public. We urge you to be very careful when deciding to disclose any information on the Online Services.

  • Corporate Reorganization: We may disclose your Personal Information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).

We may also use and disclose Personal Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

我們全球酒店公司可能就提供的以下服務披露閣下的個人資訊:

  • 預訂:閣下向我們提供的預訂用個人資訊將提供給適用酒店,以滿足閣下的預訂要求。該酒店可能歸萬豪所有並管理,也可能歸第三方所擁有或管理。閣下退房後,我們將保留閣下的個人資訊,包括入住、喜愛偏好、房型/住宿類型以及使用的便利設施等詳細資料。
  • 萬豪國際酒店集團內部:我們可能向萬豪國際酒店集團 內部的其他公司披露閣下的個人資訊,以用於本隱私聲明所描述的用途,如為閣下提供入住我們酒店的相關服務及發送符合閣下選擇的行銷通訊資訊。
  • 服務提供商:我們可能向我們的第三方服務提供商披露閣下的個人資訊,即提供酒店內水療與餐廳服務、網站虛擬主機、資料分析、支付處理、訂單履行、資訊技術與相關基礎設施建設、客戶服務、電子郵件發送、審計及其他服務的服務提供商。
  • 獲授權使用人:我們可能就有關服務,包括透過我們作出的預訂、旅行相關服務產品,將閣下的個人資訊披露給獲授權使用人或萬豪及麗思卡爾頓品牌房地產開發商,或披露該等資訊以支持獲授權使用人行銷及運營其授權業務。該等個人資訊也可能包括,例如,萬豪或麗思卡爾頓禮賞資訊。請注意,如果閣下造訪獲授權使用人所運營的網站,例如Marriott Vacation Club,閣下透過該網站提供的任何個人資訊將受該獲授權使用人的隱私政策所限,而非本隱私聲明。
  • 特許經營商:我們可能就有關服務,包括透過我們作出的預訂,向特許經營商披露閣下的個人資訊。
  • 旅行相關服務:我們可能將閣下的個人資訊與我們與之訂立協議,讓其為閣下提供萬豪或麗思卡爾頓品牌產品的選定第三方進行共享。例如,該共享支持該第三方可為閣下提供單一渠道,購買包括其他旅行相關服務在內的套餐,如機票或租賃汽車。 請注意,本隱私聲明並不涉及閣下隨後直接向該等第三方提供的任何資訊,如預約租車服務所需的資訊。
  • eFolio計劃:如果閣下是參與萬豪eFolio計劃的公司僱員,且用公司提供的企業信用卡支付萬豪參與酒店的酒店費用(酒店帳單),詳述閣下入住期間所使用商品及服務的酒店帳單摘錄將寄送至信用卡公司或其代理商,進而提供給閣下的僱主,以支持僱員費用處理。本隱私聲明不適用於閣下的僱主、任何信用卡公司、銀行或其各自代理商處理閣下的個人資訊,對於該等的行為,我們概不負責。
  • 抽獎、競賽及其他促銷的贊助商。
  • 社交媒體:我們可能就閣下的社交分享活動,將閣下的個人資訊披露給與閣下社交媒體帳戶上的朋友、其他網站用戶與社交媒體帳戶提供商,該等活動例如,閣下將個人社交媒體帳戶與網上服務帳戶連接,或從社交媒體帳戶登入網上服務帳戶。透過連接閣下的網上服務帳戶與社交媒體帳戶,閣下授權我們與該等社交媒體帳戶提供商共享資訊,且閣下理解我們所分享之資訊的使用將受社交媒體網站的隱私政策管限。如果閣下不想將個人資訊與其他用戶或社交媒體帳戶提供商分享,請勿連接閣下的社交媒體帳戶與網上服務帳戶,亦請勿參與網上服務的社交共享活動。

此外,如果閣下選擇將資訊發佈在留言板、聊天室、個人資料頁與部落格以及閣下可發佈資訊及資料的其他服務上(包括但不限於,我們的社交媒體頁面),閣下透過該等服務發佈或披露的任何該等資料將成為公開資訊,且可能對其他用戶與一般大眾公開。我們敦促閣下謹慎判定是否在網上服務上披露任何資訊。

  • 企業重組:以下情況下,我們可能向第三方披露閣下的個人資訊,即任何重組、合併、出售、合夥、轉讓、轉移或另行處理我們的全部或任何業務、資產或股票(包括與任何破產或類似程序相關的情況)。

以下情況下,我們認為必需或適當時,也可能使用及披露個人資訊:(a)依據適用法律,包括閣下居住國以外的法律;(b)遵守法律程序;(c)響應公共及政府當局的要求,包括閣下居住國以外的公共及政府當局;(d)強制執行我們的條款及細則;(e)保護我們或我們任何聯屬企業的運營;(f)保護我們及/或我們聯屬企業、閣下或他人的權益、隱私、安全或財產;及(g)讓我們就我們可能遭受的損失尋求補救或限制該等損失。

Collection of Other Information 其他資訊的收集

“Other Information” is any information that does not reveal your specific identity or does not directly relate to an individual, such as:

  • Browser and device information
  • App usage data
  • Information collected through cookies, pixel tags and other technologies
  • Demographic information and other information provided by you
  • Aggregated information

If we are required to treat Other Information as Personal Information under applicable law, then we may use it for the purposes for which we use and disclose Personal Information as detailed in this Statement.

We and our third party service providers may collect Other Information in a variety of ways, including:

  • Through your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the Online Services (such as the Apps) you are using. We use this information to ensure that the Online Services function properly.
  • Through your use of the Apps: When you download and use an App, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number.
  • Using cookies: Cookies are pieces of information stored directly on the computer or mobile device that you are using. Cookies allow us to collect information such as browser type, time spent on the Online Services, pages visited, referring URL, language preferences, and other aggregated traffic data. We and our service providers use the information for security purposes, to facilitate navigation, to display information more effectively, to collect statistical information, to personalize your experience while using the Online Services and to recognize your computer in order to assist your use of the Online Services, such as for the online reservation process. We also gather statistical information about use of the Online Services in order to continually improve their design and functionality, understand how they are used and assist us with resolving questions regarding them.

Cookies further allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on the Online Services or to send you advertisements and marketing emails. We may also use cookies or other technologies to track responses to our online advertisements and marketing emails. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to automatically decline cookies or be given the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html . You can choose whether to accept cookies by changing the settings on your browser or by managing your tracking preferences by clicking on “Tracking Preferences” at Marriott.com. If, however, you do not accept cookies, you may experience some inconvenience in your use of the Online Services. For example, we may not be able to recognize your computer, and you may need to log in every time you visit. You also may not receive advertising or other offers from us that are relevant to your interests and needs. At this time, we do not respond to browser “Do-Not-Track” signals.

  • Using pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Online Services to, among other things, track the actions of users of the Online Services (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Online Services and response rates. We also use Google Analytics and Adobe Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. These services may collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/ , and opt-out by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout . You can learn more about Adobe and opt-out by visiting http://www.adobe.com/privacy/opt-out.html .
  • Using Adobe Flash technology (including Flash Local Shared Objects (“Flash LSOs”)) and other similar technologies: We may use Flash LSOs and other technologies to, among other things, collect and store information about your use of the Online Services. If you do not want Flash LSOs stored on your computer, you can adjust the settings of your Flash player to block Flash LSO storage using the tools contained in the Website Storage Settings Panel . You can also control Flash LSOs by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash LSOs (referred to as “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash LSOs that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash Player to restrict or limit acceptance of Flash LSOs may reduce or impede the functionality of some Flash applications, including those used in connection with the Online Services. For more information, you may also wish to refer to https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html
  • IP Address: Your IP address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP address may be identified and logged automatically in our server log files whenever a user accesses the Online Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems and administering the Online Services. We may also derive your approximate location from your IP address.
  • Physical Location & Mobile Location-Based Services: We may collect the physical location of your device by, for example, using satellite, cell phone tower, WiFi signals, or other technologies. We may use your device’s physical location to provide you with personalized location-based services and content, including enabling you to find a hotel near you.

If you have downloaded one of our Apps, you may enroll to receive special offers by agreeing to the use of technologies that enable us to collect information about your location when you are in our near participating hotels through your mobile device’s Bluetooth or similar capabilities. We will collect this information if you opt-in through the App (either during your initial login or later) to receive the special offers and by enabling these capabilities on your mobile device. If you have done so, the App will continue to collect location information when you are in or near a participating hotel until you log off (i.e., the App will collect this information if it is running in the background) or use your phone’s or other device’s setting to disable your mobile device’s applicable similar capabilities for the Marriott App.

We may also share your device’s physical location, combined with information about what advertisements you viewed and other information we collect, with our marketing partners to enable them to provide you with more personalized content and to study the effectiveness of advertising campaigns. In some instances, you may be permitted to allow or deny such uses and/or sharing of your device’s location, but if you do, we and/or our marketing partners may not be able to provide you with the applicable personalized services and content.

  • By aggregating information: Aggregated Personal Information does not personally identify you or any other user of the Services (for example, we may aggregate Personal Information to calculate the percentage of our users who have a particular telephone area code).

「其他資訊」乃未洩露閣下具體身份或與個人無直接關係的任何資訊,如:

  • 瀏覽器與設備資訊
  • 應用程式使用資料
  • 透過cookies、像素標籤及其他技術收集的資訊
  • 閣下提供的人口統計資訊及其他資訊
  • 彙總資訊

如果依據適用法律我們必需將其他資訊視作個人資訊,那麼我們會將該等資訊用於本聲明中詳述的個人資訊使用及披露用途。

我們及我們的第三方服務提供商可透過各種方式收集其他資訊,包括:

  • 瀏覽器或設備:大部分瀏覽器或閣下的設備會自動會收集特定資訊,如使用的媒體訪問控制(MAC)地址、電腦類型(Windows或Macintosh)、屏幕分辨率、操作系統名稱與版本、設備製造商與型號、語言、網路瀏覽器類型與版本以及網上服務(如有關應用程式)的名稱及版本。我們使用該等資訊的目的是為了確保網上服務能正常運轉。
  • 有關應用程式:下載使用有關應用程式時,我們及我們的服務提供商可追蹤收集應用程式的使用資料,例如閣下設備上的應用程式存取我們服務器的日期與時間,以及該應用程式下載的資訊與文檔。
  • Cookies:Cookies 乃直接存儲於閣下所使用電腦或行動裝置的資訊片段,允許我們收集諸如瀏覽器類型、花費在網上服務的時間、造訪的頁面、轉介URL、語言喜好設定及其他彙總流量資料。我們及我們的服務提供商將該等資訊用於安全用途,以支持導覽、高效展示資訊、收集統計資訊、個人化網上服務的使用體驗,以及識別閣下的電腦以協助使用網上服務的使,如網上預訂流程。我們還收集有關網上服務使用的統計資訊,以不斷改善網上服務的設計與功能、了解客戶使用網上服務的方式,並協助我們解決有關問題。

    此外,Cookies還允許我們選擇我們廣告或產品中可能對閣下最具吸引的,在閣下使用網上服務時向閣下展示或向閣下發送廣告與行銷電子郵件。我們也可能使用cookies或其他技術追蹤我們網上廣告及行銷電子郵件的反響。如果閣下不想我們使用cookies收集資訊,多數瀏覽器上設有簡單的程序可幫助閣下自動拒絕cookies或選擇拒絕或接受特定網站向電腦傳輸特定cookie。閣下可能還希望參閱http://www.allaboutcookies.org/manage-cookies/index.html 。閣下可透過以下方式選擇是否接受cookies,即更改瀏覽器設定或點選Marriott.com「追蹤偏好設置」以管理具體追蹤偏好設置。但是,如果不接受cookies,使用網上服務過程中可能會遭遇一些不便。例如,我們可能無法識別閣下的電腦,導致閣下可能每次造訪時都要重新登入。閣下還可能無法接收我們提供的閣下感興趣與需要的廣告或其他產品。目前,我們不會響應瀏覽器的「請勿追蹤」信號。
  • 像素標籤與 其他類似技術:像素標籤(又稱網路信標與透明圖像檔)可能被用於部分網上服務有關目的,以追蹤網上服務用戶(包括電子郵件收件者)的活動、度量我們行銷活動的成功與否以及編製有關網上服務使用與響應率的統計數據等等。我們還使用採用cookies與類似技術的Google Analytics與Adobe Analytics收集並分析有關服務的使用資訊以及活動與趨勢報告。 該等服務可能收集有關其他網站、應用程式及網上資源的使用資訊。 欲了解Google做法,請造訪www.google.com/policies/privacy/partners/ ,下載Google Analytics opt-out瀏覽器附加元件了解opt-out,下載地址https://tools.google.com/dlpage/gaoptout 。欲了解Adobe與opt-out,請造訪http://www.adobe.com/privacy/opt-out.html
  • Adobe Flash技術(包括Flash本地共享對象(「Flash LSOs」))與其他類似技術:我們可能使用Flash LSOs與其他類似技術,收集並儲存有關閣下使用網上服務的資訊等等。如果閣下不想在電腦上儲存Flash LSOs,可使用網站儲存設定面板中的工具,更改Flash播放程式的設定,阻止Flash LSO的儲存。閣下亦可轉至全局儲存設定面板 與遵循下列指示控制Flash LSOs,該等指示或包括解釋,例如如何刪除現有Flash LSOs(參見Macromedia 網站上的「資訊」)、如何防止未經詢問自行在電腦上安置Flash LSOs以及(對Flash Player 8和更高版本而言)如何阻止非閣下當前所在網頁運營商傳送的Flash LSOs的指示。請注意,設定Flash播放程式限定或限制接受Flash LSOs可能減少或不利於部分Flash應用程式的功能,包括與網上服務相關的功能。如欲了解更多資訊,閣下可能還希望參閱https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html
  • IP地址:IP地址是網路服務提供商(ISP)自動分配給閣下所使用電腦的數字。用戶每次存取網上服務時,我們的服務器日誌文檔會自動識別並紀錄IP地址以及造訪的時間與頁面。許多網站、應用程式及其他服務會自動收集IP地址,屬行業的標準做法。我們將IP地址用於諸如計算使用水平、診斷服務器問題及管理網上服務等目的。我們還可能從閣下的IP地址中獲取閣下的大概位置。
  • 物理位置與行動裝置在地化服務:我們可能使用衛星、行動電話信號塔、WiFi信號或其他技術等,收集閣下的物理位置。我們可使用設備的物理位置,為閣下提供個人化的在地化服務與內容,包括支持閣下尋找附近的酒店。

    下載有關應用程式後,同意使用支持我們在閣下抵達我們參與酒店附近時,透過行動裝置藍牙或類似功能,收集有關位置資訊的技術,即可註冊接收特別產品。如果閣下透過有關應用程式選擇加入(無論是初次登入時或隨後作出)以接收特別產品並啟用行動裝置上的該等功能,我們將收集該等資訊。此時,有關應用程式將在閣下抵達或靠近參與酒店時不斷收集位置資訊直至閣下退出(即有關應用程式在後台運行期間會收集該等資訊),或使用電話或其他設備設定禁用行動裝置上適用於萬豪應用程式的類似功能。

    我們還可能與我們的行銷合作夥伴共享閣下設備的物理位置,有關閣下所檢視廣告的相關資訊及我們收集的其他資訊,以支持其為閣下提供更加個人化的內容與研究廣告活動的有效性。在某些情況下,閣下或可允許或拒絕該等設備位置的使用及/或共享,但是一旦如此,我們及/或我們的行銷合作夥伴可能無法為閣下提供適用的個人化服務與內容。
  • 彙總資訊:彙總個人資訊單個而言不會識別閣下身份或有關服務的任何其他用戶(例如,我們可彙總個人資訊,以計算我們用戶中擁有特別電話區號的用戶所佔比例)。
Use and Disclosure of Other Information 其他資訊的使用與披露

We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. In some instances, we may combine Other Information with Personal Information (such as combining your name with your location). If we do, we will treat the combined information as Personal Information as long as it is combined.

  • Third Party Services: This Privacy Statement does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Services link, third party payment services, or any third-party website that is the landing page of the high-speed Internet providers at our hotels. The inclusion of a link on the Online Services does not imply endorsement of the linked site or service by us or by our affiliates. We have no control over, and are not responsible for, this third party’s collection, use and disclosure of your Personal Information.

In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the Apps or our Social Media Pages.

  • Third Party Advertisers: We may use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use the Online Services and other websites or online services, based on information relating to your access to and use of the Online Services and other websites or online services. To do so, these companies may place or recognize a unique cookie on your browser (including through use of pixel tags). If you would like more information about this practice, and to learn about your choices in connection with it, please visit http://www.networkadvertising.org/managing/opt_out.asp and http://www.aboutads.info/ . You may download the AppChoices app at www.aboutads.info/appchoices to opt out in mobile apps.

我們不會就任何目的使用與披露其他資訊,除非依據適用法律我們必需採取該等行動。在某些情況下,我們可能合併其他資訊與個人資訊(如合併閣下的姓名與位置)。一旦如此,我們將於該等資訊合併期間將其作為個人資訊處理。

  • 第三方服務:本隱私聲明並未涉及任何第三方,包括運營有關服務所連結的任何網站或服務、第三方支付服務或我們酒店高速網路提供商登陸頁面的任何第三方網站之任何第三方的隱私、資訊或其他做法,對於該等各項也概不負責。網上服務包含某條鏈接並未暗示我們或我們聯屬企業認可連結的網站或服務。我們無權過問該第三方收集、使用及披露閣下的個人資訊,對此也概不負責。

此外,對於如Facebook、Apple、Google、Microsoft、RIM或任何其他應用程式開發商、應用程式提供商、社交媒體平台提供商、操作系統提供商、無線服務提供商或設備製造商等其他組織的資訊收集、使用、披露或安全政策,包括有關閣下透過或就有關應用程式或我們的社交媒體頁面向其他組織披露的任何個人資訊,我們概不負責。

  • 第三方廣告商:我們可能基於閣下存取與使用網上服務與其他網站或網上服務的相關資訊,於閣下存取與使用網上服務或其他網站或網上服務時,透過第三方廣告公司提供閣下可能感興趣的商品與服務廣告。為此,該等公司可能放置或識別閣下瀏覽器上的獨特cookie(包括透過使用像素標籤)。如欲了解有關本做法的更多資訊,了解閣下在這方面的選擇,請造訪http://www.networkadvertising.org/managing/opt_out.asp http://www.aboutads.info/ 。閣下可在www.aboutads.info/appchoices 下載AppChoices 應用程式,以在行動應用程式上選擇退出。

Drawers

Security 安全

We seek to use reasonable organizational, technical and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “Contacting Us” section below.

我們力求採用合理的組織、技術與管理措施,保護組織內部的個人資訊。不幸的是,我們無法保證在資料傳輸或儲存系統安全方面做到萬無一失。如果閣下有理由相信與我們的互動不再安全(例如,閣下感覺自己的帳戶安全受到威脅),請依據下文的「聯絡我們」章節,立刻通知我們。

Choices, Access and Retention 選擇、存取與保留

If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt-out by visiting our unsubscribe page or by following the instructions in any such email you receive from us.

In addition, members of Marriott Rewards and The Ritz-Carlton Rewards can also opt-out from communications through their Rewards account, or by sending a letter to Internet Customer Care - Unsubscribe, 1818 North 90 Street, Omaha, Nebraska 68114-1315 USA.

We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt-out.

Special Notice for California Residents: Individual customers who reside in California and have provided their Personal Information to us may request information about our sharing of certain categories of Personal Information to third parties, including affiliates within the Marriott Group, for their direct marketing purposes. Such requests should be submitted to us at privacy@marriott.com, or:

Marriott International, Inc.
Global Compliance, Privacy
10400 Fernwood Road
Bethesda, MD 20817
United States of America

Within thirty days of receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted to addresses other than the addresses specified in this paragraph.

如果閣下今後不希望再接收我們有關行銷的電子郵件,可造訪我們的退訂頁面 或遵照我們向閣下發出的任何該等電子郵件中的指示退訂。

此外,萬豪禮賞與麗思卡爾頓禮賞會員還可透過以下方式退訂,即禮賞帳戶,或致函至網路客戶服務 — 取消訂閱,地址:1818 North 90 Street, Omaha, Nebraska 68114-1315 USA。

在合理可行的情況下,我們會儘快滿足閣下的要求。請注意,如果閣下不再接收我們的行銷相關電子郵件,我們可能繼續向閣下發送重要的管理訊息,該等通訊不可退訂。

加利福尼亞州居民的特別通告:居住在加利福尼亞州且已向我們提供個人資訊的個人客戶,可向我們索求我們與萬豪國際酒店集團內聯屬企業等第三方共享特定類別個人資訊以用於直接行銷的相關資訊。該等請求應提交至privacy@marriott.com,或:

Marriott International, Inc.
Global Compliance, Privacy
10400 Fernwood Road
Bethesda, MD 20817
United States of America

收到該請求後三十日內,我們將提供緊接著日曆年間就第三方直接行銷目的向第三方披露的個人資訊類別清單,以及該等第三方的名稱與地址。該請求每日曆年僅可提出一次。對於提交至本段指明地址以外地址的請求,我們保留權利不予回應。

How you can access, change or suppress your Personal Information:

If you would like to review, correct, update, suppress or delete Personal Information that you have previously provided to us, you may contact us at privacy@marriott.com, or:

Marriott International, Inc.
Global Compliance, Privacy
10400 Fernwood Road
Bethesda, MD 20817
United States of America

In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information suppressed from our database, or other limitations you would like to put on our use of your Personal Information. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

Retention: Unless specifically requested, we ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., social security numbers, national identification number, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Services or otherwise to us.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or reservation, or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase, reservation, or promotion). There may also be residual information that will remain within our databases and other records, which will not be removed. In addition, there may be certain information to which we are unable to enable you to review, for legal, security, or other reasons.

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law.

存取、更改或封鎖個人資訊的方式:

如果閣下想檢閱、校正、更新、封鎖或刪除已向我們提供的個人資訊,可透過以下地址聯絡我們,即privacy@marriott.com,或:

Marriott International, Inc.
Global Compliance, Privacy
10400 Fernwood Road
Bethesda, MD 20817
United States of America

請在閣下的請求中述明,想要更改的個人資訊、是否希望將個人資訊從我們的數據庫中封鎖,或閣下希望對我們使用個人資訊施加的其他限制。為保障閣下的利益,我們僅對閣下向我們發送請求的特別電子郵件地址有關的個人資訊相關請求予以執行,且在執行之前我們可能需要驗證閣下的身份。在合理可行的情況下,我們會儘快滿足閣下的要求。

保留:除非特別要求,我們建議閣下不要於或透過有關服務或另行向我們發送並披露任何敏感性個人資訊(例如,身份證號碼、國民身分證號碼、有關種族或民族的資訊、政治觀點、宗教或其他信仰、健康、生物識別或遺傳特徵、犯罪背景或工會會籍身份)。

請注意,我們可能需要保留特定資訊以保存紀錄及/或完成閣下在提出更改或刪除請求前提起的任何交易(例如,閣下購買或作出預訂時,或參與促銷活動時,可能無法更改或刪除所提供的個人資訊,直至該等購買、預訂或促銷結束)。我們數據庫及其他紀錄還可能保留殘餘資訊,而不被移除。此外,基於法律、安全或其他原因,我們可能無法支持閣下檢閱特定資訊。

我們會在履行本隱私聲明所列目的所需時間內保留閣下的個人資訊,法律要求或允許保留更長時間者除外。

Use of Services by Minors 未成年人使用服務的細則

The Services are not directed to individuals under the age of thirteen (13), and we request that they not provide Personal Information through the Services.

有關服務不針對十三(13)歲以下個人,且我們不要求該等個體透過服務提供個人資訊。

Cross-Border Transfer 跨國界傳輸

Marriott Group is a global organization and provides a global service. Sharing information cross border is essential to the Services so that you receive the same high quality service wherever you are in the world. As a result, we may, subject to applicable law, transfer Personal and Other Information collected in connection with the Services, to these entities in countries where information protection standards may differ from those in the country where you reside. By making a reservation, staying at a Marriott property or using any Marriott-branded service, you understand that we may transfer your personal information globally.

萬豪國際酒店集團乃國際組織,在全球提供服務。跨國界共享資訊對相關服務至關重要,如此閣下方能不分地點地享受同等高品質服務。因此,受適用法律規限,我們可能向與閣下居住國採取不同資訊保護標準的國家實體,傳輸就有關服務收集的個人資訊和其他資訊。預訂、入住萬豪度假酒店或使用任何萬豪品牌服務,即表示閣下理解我們可在全球範圍傳輸閣下的個人資訊。

Updates to This Privacy Statement 本隱私聲明的更新

We may change this Privacy Statement. The “LAST UPDATED” legend at the top of this page indicates when this Privacy Statement was last revised. Any changes will become effective when we post the revised Privacy Statement on the Online Services. Your use of the Services following these changes means that you accept the revised Privacy Statement.

我們可更改本隱私聲明。本頁面頂部的「最近更新日期」標識即本隱私聲明最後一次修訂的時間。任何更改自我們將修訂版隱私聲明張貼至網上服務起生效。此等更改作出後,對有關服務的使用即表明閣下接受修訂版的隱私聲明。

Contacting Us 聯絡我們

If you have any questions about this Privacy Statement, please contact us at privacy@marriott.com, or:

Marriott International, Inc.
Global Compliance, Privacy
10400 Fernwood Road Bethesda, MD 20817
United States of America

Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.

如果閣下對本隱私聲明有任何疑問,請透過以下地址與我們聯絡,即privacy@marriott.com,或:

Marriott International, Inc.
Global Compliance, Privacy
10400 Fernwood Road Bethesda, MD 20817
United States of America

鑒於電子郵件通訊不絕對安全,請勿在發送給我們的電子郵件中涉及信用卡或其他敏感資訊。